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What forms of payment do you accept?
We accept Visa, Mastercard, Discover, American Express via Authorize.Net.
Shopping with Self Essentials, Inc. is safe and secure. We use Authorize.Net as our means of verification and payment system. Your credit card information is processed directly through their secure servers. This means we can never store your private information on our site. It is therefore impossible for hackers to retrieve your credit card or personal information from our website. We will never share your personal information with third parties!
How long will it take to process my order?
All soy candles are made fresh to order. Your order will be shipped within 4-5 business days once payment is received, 7-10 business days during the busy holiday season. Processing time excludes Saturday and Sunday. You will be notified within 24 hours if there is a delay in filling your order. Your order will be packaged with the highest regard to the safe delivery of your products. Orders will be shipped from our business in perfect condition. If we make an error in filling your order, please contact us within 48 hours of receiving your order, and we will immediately rectify our mistake.
What method of shipment do you use?
Orders are shipped via UPS to any destination within the United States. Flat rate shipping is offered to our customers via USPS Priority Mail for all orders anywhere in the USA when possible. A tracking number will be emailed to you at the time of shipment.
Do you provide wholesale or drop shipping?
Self Essentials is an online retail store. We do not provide dropshipping or wholesale.
May I ship my order as a gift for someone?
Absolutely! We will ship your order directly to the recipient. Fill in the recipient's name and mailing address during the checkout process. We will attach a gift card with your name and the message you provide us.
What is your return policy?
Customer satisfaction is very important to us. We recommend that you order small items to sample scents before committing to a large order. We will not accept returns due to the dislike of fragrance or color.
Exchanges are considered on a case by case basis. We offer a replacement on items that are damaged or defected due to Self Essentials, Inc. or shipping carrier. We will ship a new product of the same fragrance at no additional cost. Receipt of damaged items must be reported within 48 hours of receiving your order.
Shipping fees are non refundable. Return shipping charges are the responsibility of the purchaser. Exchanges should be sent to Self Essentials, Inc. 1173 East 15th Street Brooklyn, NY 11230 within fourteen business days of invoice date for an exchange. All exchanges must be approved.
Do you accept international orders?
No. We currently ship orders within the United States.
Soy Candle Questions
What are soy wax candles?
Soy wax candles are made from all-natural hydrogenated soybean oil. An earth-friendly alternative to paraffin candles, and cheaper than beeswax candles, soy wax candles enable you to enjoy affordable, top-quality candles that protect the environment.
How are soy wax candles different from paraffin candles?
Soy wax candles are safer and burn cleaner than paraffin candles because soy wax candles are non-toxic and are made from all-natural soybeans, a renewable resource grown by American farmers. Paraffin wax is a derivative of petroleum that emitts 11 toxins and two carcinogens when burned. Soy wax candles produce none of the harmful carbons and black soot emissions of paraffin wax. Soy wax candles burn cooler and longer than paraffin candles, and release fragrances naturally and longer than paraffin wax.
Where does soy wax come from?
American farmers grow the soybeans that is used to make soy wax.
Do your candle wicks contain lead?
No. Our wicks are 100% cotton.
What is the difference between your candles and companies that produce “soy blend” candles?
There are candle companies that advertise their candles as “soy candles” even though they are “blended” with paraffin wax. We urge you to read the product label, and ask if your candles are a “blend.” Self Essentials' soy candles are made with natural soy wax. Our soy candles are eco-friendly, hand-crafted and biodegradable. Custom crafted with premium fragrance oils and essential oils, we guarantee our soy candles to be the most fragrant and beautiful eco-candles you’ll find.
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