Store Policy

STORE POLICY

Guarantee

Customer satisfaction is our top priority! We take pride in our work. We guarantee that great attention to detail will be given to your order making sure that you receive exceptional service. Your order will be shipped via USPS Priority Mail or UPS within 5-7 business days once payment is received, 7-10 business days during the busy holiday season. You will be notified within 24 hours if there is a delay in filling your order. Your order will be packaged with the highest regard to the safe delivery of your products. Orders will be shipped from our business in perfect condition. If we make an error in filling your order, please contact us within 3 business days of receiving your order, and we will immediately rectify our mistake.

Privacy Policy

You are 100% guaranteed that your name, address and email is protected. We do not share this information with other companies and is kept strictly confidential at all times.

Forms of Payment

We accept Visa, Mastercard, Discover, American Express, and Echecks via PayPal and Authorize.net.

Shopping with Self Essentials, Inc. is safe and secure. We use PayPal and Authorize.Net as our means of verification and payment system. Your credit card information is processed directly through their secure servers. This means we can never store your private information on our site. It is therefore impossible for hackers to retrieve your credit card or personal information from our website. Your personal information will never ever be shared with third parties!!

Return Policy

Customer satisfaction is very important to us and we want you to be happy with your order. We recommend that you order small items to sample scents before committing to a large order.
We offer a replacement on items that are received damaged, defective, or wrongly shipped. Because we pour candles to order, we cannot accept returns or exchanges due to the dislike of a candle scent or color.
Any damage must be reported within 48 hours of receiving your order. In the event the outer shipping carton has been damaged you should report it to UPS or the carrier and file a claim with them. All returns must be approved.
Items must be returned to Self Essentials, Inc. 1173 East 15th Street Brooklyn, NY 11230 within 30 business days of invoice date for an exchange. Original shipping and return shipping charges are non refundable.

Sales Tax

We are required by law to collect sales tax for purchases to customers living in NYS. A sales tax of 8.625% will be added to your purchase. Sales tax will automatically be calculated according to your shipping address.

International Orders

Yes. International orders are shipped via USPS International Priority Mail.
All international orders must be paid via a PayPal account. We will not accept credit card payment for international orders.
During checkout your shopping cart will provide you with a list of available countries that we currently ship to. Select the appropriate option. After you make your selection in the shopping cart, the rates for USPS International Shipping for your country will be displayed. Add USPS' International Shipping rate to your shopping cart.
We are unable to accept returns for merchandise from our international customers.
Self Essentials is not responsible for any duties, taxes or other associated import fees that your country may impose. These additional costs are the responsibility of the buyer.
Any country can hold your order at the border for reasons that involve a parcel search, product quarantine, or items within the parcel may cause some concern for officials. Self Essentials is not responsible for orders that are held up at the border by officials. This must be resolved by you and your local postal authorities.
In the event that your country's inspection agency quarantines, disposes or otherwise discards material which is not allowed into your country, this will become the sole responsibility of the buyer. Self Essentials will not issue a replacement nor refund for your order. It is the responsibility of the buyer to know what is allowed into their respective country and what is not.

Email

Your Email is very important! It is how we communicate with our customers. We want to provide prompt service to all our customers. We check orders several times a day. Please double check and verify that your email is correct. You will receive an email with your shipment tracking number as soon as your package leaves our business. Your email confirmation will give you an estimated delivery date. Again, please double check the email that you provide to ensure you will are notified of this valuable information.

Invalid Shipping Address, Incomplete Shipping Address, Redirecting Packages In Transit or Refused Packages:

Please check and double check the "delivery" address that you provide. If the address is invalid or incomplete we cannot be responsible for such packages. Be sure to add Suite #'s, Apt #'s etc. If the carrier has to do what is called an "address correction" due to incomplete or invalid information provided by you, they can and do access fees of $5 - upwards and on average it is $5 to $10. Just leaving off a Suite or Apt # will incur such a charge. Please review this invoice carefully to ensure you have entered everything correctly. Please notify us immediately if you note an error in the information you provided.

If you call the shipping carrier and have the package rerouted to you at another address other than the address you provided, they do charge us additional shipping fees which will be accessed to you.

If you refuse a package upon delivery with the carrier that has been delivered in good condition according to the good faith agreement, you will be responsible for and charged for all shipping charges incurred as well as a 20% restocking fee.

Liability Disclaimer

All of our products are exceptional and are offered in good faith. Purchasers will, by their own tests and evaluations, determine suitability of such products for their specific use. We assume no liability for damage and/or injury resulting from the use of products supplied by Self Essentials and it's affiliates. Upon accepting delivery of your package you release Self Essentials and it's affiliates of any and all liability.

Website Liability Disclaimer

The information contained on Self Essentials website is, to the best of our knowledge, accurate and complete. All suggestions, advice, or tips found on the site are included for educational purposes. We do not accept any liability with the use of the information contained on this site. By using this website you accept the terms of the following User Agreement and understand that your use of this site is at your own risk. This User Agreement and any disputes arising from or related to the website shall be governed by and enforced in accordance with the laws of the State of New York.

Copyright Protection

The materials used and displayed on this site, including but not limited to text, photographs, graphices, names, logos, trademarks and service marks, are the property of Self Essentials or its affiliates and are protected by copyright, trademark and other laws. Any such content may not be displayed or printed for personal, non commercial, or commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any material without the written permission of Self Essentials or the appropriate affiliate.

Please contact us if you have any questions about our store policy.